Welfare support

College welfare support

Support from Junior Deans

One of our Junior Deans – Carlos, Charlotte or Hettie – is available every day to provide general welfare support. Our Junior Deans are Green Templeton students, and are trained to provide confidential support. If you have specific questions about accessing more specialist support, or you would like to chat with a friendly member of the college team, please do get in touch with the Junior Deans who will be happy to connect with you.

Contact them via email or phone if you’d like to talk to a member of the college welfare team.

Email: jd@gtc.ox.ac.uk
Telephone: +44 (0)7868 185963

COVID-related welfare support

If you develop symptoms of COVID-19 or are identified to be a close-contact of someone who has tested positive for COVID-19 then the college will be able to support you. If you are living in college accommodation then it is vital that you report to college on your circumstances. Upon being notified that a student has booked a COVID test or received a positive result, the Lodge will liaise with students in residence.

Alongside a rota’d Junior Dean, a part-time welfare co-ordinator, Marten Krijgsman, works with the College Office team and is available to check in with isolating students and to provide general (non-medical) advice and guidance. Please contact Marten via welfare@gtc.ox.ac.uk.

Health care

The College Nurse, Glenys Knighton, is working remotely and should be contacted at gtcnurse@nhs.net in the first instance. Glenys is working from Monday to Friday and will endeavour to respond as quickly as she can. Minor health concerns can be raised via the NHS 111 phone line, in-person with a local pharmacist, or with your registered GP Practice.

NHS 111 is available 24/7 by telephoning 111 or filling out the NHS 111 online help form.

Green Templeton’s doctor is Dr Jenny Sanderson at 19 Beaumont Street, a short walk from the college site. Further information on how Green Templeton College students can register with the college doctor can be found here. Check your GP’s website for opening hours and out-of-hours services. If you are away from Oxford, you may be able to access local treatment as a temporary patient.

Security and emergencies

The Lodge is staffed 24 hours a day. Please report any non-urgent security concerns via the Lodge in the first instance so the duty Porter can provide assistance.

If you require urgent medical attention or are in immediate danger call 999. If you are living in college accommodation, call the Lodge and ask them to call 999 so the Porters can assist with access to college buildings.

The Lodge can be contacted by telephoning +44 (0)1865 274770 or emailing lodge@gtc.ox.ac.uk.

If you feel lonely, anxious or in distress and want to speak to someone

Oxford Nightline

An independent listening, support and information service run for and by any students of Oxford and Oxford Brookes. Provides every student in Oxford the opportunity to talk to someone in confidence. Open 20:00 to 02:00 until 12 December. Reopening 11 January.

Telephone: 01865 270 270
Skype: oxfordnightline
Chat via IM

NHS Mental Health Helpline

Open 24/7 for mental health care when the situation is not life threatening.

Telephone: 0800 783 0119 or 01865 904 997

Student Space

A safe and confidential space that provides dedicated support services for students by telephone, text message, email or webchat. Full contact details for each method of communication are on the Student Space website.

If you want to speak to a mental health professional now

College GP or family doctor

Make sure you are registered with a GP in Oxford. Green Templeton College’s doctor is Dr Jenny Sanderson at 19 Beaumont Street, a short walk from the college site. Further information on how Green Templeton College students can register with the college doctor can be found here. Check your GP’s website for opening hours and out-of-hours services. If you are away from Oxford, you may be able to access local treatment as a temporary patient.

NHS Mental Health Helpline

Open 24/7 for mental health care when the situation is not life threatening.

Telephone: 0800 783 0119 or 01865 904 997

Safe Haven

Oxford Safe Haven offers short-term additional support out of hours for Oxfordshire residents who are over 18 and experiencing a mental health crisis. The service currently offers both telephone and in person support. Oxford Safe Haven is open from 18:00 t0 22:00 on Friday, Saturday, Sunday and Mondays. If you need support, please call or email ahead.

Telephone: 01865 903037
Email: oxonsafehaven@oxfordhealth.nhs.uk

Togetherall

Togetherall is an NHS-approved service that provides online support to people who need mental health support. The University of Oxford’s Counselling Service and Togetherall are working together to provide 24/7 support to students whether you are in Oxford or elsewhere. To access support, find the Register section on the Togetherall website. You’ll find a tab called “I’m from a University or College.” Use your Oxford email address to register and access support.

If you want access to counselling or therapy

The Counselling Service

The University of Oxford’s Counselling Service is a free and confidential service providing support to all students who may be experiencing personal, emotional, social, and academic problems. It is not an emergency service so if you require instant access to mental health support, please look at the alternative support systems available on this page. The Counselling Service will close from 21 December until 4 January. Appointments can be made by emailing counselling@admin.ox.ac.uk.

TalkingSpace Plus

TalkingSpace Plus is an NHS service that provides a range of free talking therapies to patients registered with an Oxfordshire GP. The service provides support for multiple common mental health problems including depression, anxiety, panic and low self-esteem. It also has a team of specialists who can provide specialist support to people with long term physical health conditions as well as anxiety or depression. You can self-refer using the TalkingSpace Plus self-referral form or ask your GP for a referral. You can also telephone 01865 901 222 to self-refer and book an appointment. Opening hours are Monday 08:00 – 17:00, Tuesday to Thursday 08:00-20:00 and Friday 08:00-17:00.

If you feel unsafe or suicidal

SafeHaven

Oxford Safe Haven offers short-term additional support out of hours for Oxfordshire residents who are over 18 and experiencing a mental health crisis. The service currently offers both telephone and in person support. Oxford Safe Haven is open from 18:00 t0 22:00 on Friday, Saturday, Sunday and Mondays. If you need support, please call or email ahead.

Telephone: 01865 903037
Email: oxonsafehaven@oxfordhealth.nhs.uk

NHS Mental Health Helpline

Open 24/7 for mental health care when the situation is not life threatening.

Telephone: 0800 783 0119 or 01865 904 997

If you need urgent medical treatment

If you are in a mental health crisis and require urgent medical treatment for self-harm or an overdose, please dial 999 for immediate help or attend your local Emergency Department (also known as A&E). If you are in Oxford over the holidays, your nearest Emergency Department is at the John Radcliffe Hospital.

Emergency treatment is available even if you are self-isolating or have tested positive for COVID-19. If you are able to, call the hospital ahead of your arrival and let them know, or tell the 999 operator.

John Radcliffe Hospital
Headley Way
OX3 9DU
Telephone: 01865 223030

Further information about how to access emergency help in Oxford using the NHS 111 Urgent Health Advice Service and your GP Out of Hours Service can be viewed here.

If you are struggling with your household or self-isolation

Green Templeton has provided information on managing self-isolation and social distancing, which includes information on your key college contacts, sources of information about the rapidly changing public health situation, and a list of mental health apps and exercises that you may find useful.

Mental health resources

Connect with other students

You can connect with other students through the Togetherall platform which is available 24/7 or StudentSpace.

University of Oxford support resources

A series of blogs and podcasts are available through the University of Oxfords’s Counselling Service to help support students during the COVID-19 pandemic. There are multiple resources available including advice for LGBT+ students at home, managing different attitudes to COVID-19 precautions and coping with self-isolation in one room. There is also advice on the best way to make use of digital devices during the pandemic.

Sexual Assault Referral Centre

If you require support via a Sexual Assault Referral Centre, the Solace Centre runs a 24/7 helpline. Telephone: 0800 970 9952-24.

If you are in college, the Lodge can assist with a taxi to and from centre and the college will cover the cost of these journeys. The Lodge will also be able to connect you with an appropriate member of the college welfare team to provide support. If you do not attend the SARC, to make a report to the Police, or to seek advice on doing so, call 101.