How can we organise remote consultation services that are safe, effective and equitable?
Monday 11 November 2024 18:45 to 20:15Speakers: |
Professor Trish Greenhalgh |
Location: |
Virtual Event |
About the speaker
Professor Trish Greenhalgh, Governing Body Fellow, Green Templeton College and Professor (Clinical) of Primary Care Health Sciences, Nuffield Department of Primary Care Health Sciences, University of Oxford.
About the event
The policy vision of remote consultations is of an efficient, safe and accessible remote service delivered through state-of-the art digital technologies and implemented via rational allocation criteria. The reality is less glamorous. Research reveals that in the real world, remote services involve multiple contradictions and tensions—for example, between quality and efficiency, or between infection control and patient choice—leading to ethical dilemmas for managers, support staff and clinicians. These dilemmas cannot be resolved by rigid standard operating procedures or algorithms: they require contextual judgement.
