People, not workforce
Management in Medicine
Saturday 13 May 2023 10:00Speakers: |
John Drew, Director of Staff Experience and Engagement at NHS England Improvement. |
Location: |
Green Templeton College |
About
The scope of John’s role includes health and wellbeing and staff engagement for the NHS in England. He is also the lead Director for the delivery of the People Plan which includes the aspiration contained within the People Promise to develop a compassionate and inclusive culture and to make the NHS ‘the best place to work’. Increasingly, this agenda extends to social care and other partners within Integrated Care Systems which adds complexity and brings new opportunities.
Before being appointed to this role, John was Director of Improvement and Culture at Oxford University Hospitals, which included responsibility for People, Communication, Improvement and Analytics. Prior to joining the NHS, John led McKinsey’s work with NHS hospitals in the UK as well as other international health systems. He trained as an engineer and worked in manufacturing industry before entering consultancy.
He is passionate about supporting people to bring about improvements in quality and productivity, as well as in how teams function and how organisations are led and run. He is increasingly of the view that the core assumptions we hold – and are often taught – about how organisations are run and how to manage performance need to be challenged and renewed. ‘Reinventing Organisations’ is recommended reading.
The pandemic raised the profile of people who work in health and social care, not just in terms of public appreciation but also in terms of NHS policy and guidance. For example, the first section of the 2022/23 NHS planning guidance is about looking after our people. At the same time, the demand for healthcare continues to grow faster than the workforce supply, often also constrained by funding. These are challenges which most developed health systems face.
In this session the speaker will explain how the NHS is addressing these challenges – including the four pillars of the NHS People Plan – and the impact it is having. Picking up on the themes of the People Promise (e.g., health and wellbeing, having a voice, compassion and inclusion), we will review what the latest staff survey and other data tells us about the experience of people working in the NHS and test and develop ideas on what it will take to deliver the People Promise, and the People Plan ambition of ‘more people, working differently, in a compassionate and inclusive culture’ – all in support of patient care.
By the end of the session we will:
- Have a shared understanding of the strategic people and workforce agenda, why it matters, what the priorities and challenges are and how it supports delivery of better patient care
- Have engaged with the seven themes of the People Promise, making it real and practical
- Have developed ideas and actions we can take within our own areas of responsibility to help improve staff experience and patient care
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More information
For more information about this event please contact ana.ortiz@gtc.ox.ac.uk
